How to: Troubleshoot your mobile stream

October 21, 2010 0
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Troubleshooting Mobile streaming problems


It is best to encode the video using a low bitrate, frame rate and low encoding complexity. For mobile streaming a total bitrate of between 64Kbps to 250Kbps is probably best. Many mobile devices may not be able to handle a full 30 frames per second (fps). A frame rate of 15 – 24 fps may be best for mobile. It is best to encode to a lower H.264 complexity. Most mobile devices only support H.264 Baseline.

If you experience trouble viewing your content on some devices while other devices work, please try using a lower video resolution such as 320 x 240. During our testing, we found that this resolution was viewable by most mobile devices.


Try our example video which has been tested and confirmed working on multiple devices:




Iphone / Ipad

If the above stream works but your stream does not, please confirm you are using H.264 Baseline 3.0 video and AAC audio with a low resolution, frame rate and bitrate.  Some Nokia devices will only support a Baseline of 1.3 or lower.  See our Adobe Flash for Mobile solution: How to: Configure Adobe Flash Media Encoder for mobile streaming