TVB (USA) Inc
Dear Patrick, Thank you for all your help and great service so that we could have our live streaming event went smoothly. Also, special thanks to Darren, who has helped us greatly in the technical support especially helping us on the set up of the player and everything else.
Richard LaiSystem Administrator
Mississippi University for Women
Patrick - Just wanted to let you know how much we appreciate your help in making yesterday's webcast a huge success. It was a pleasure doing business with you.
Larry JonesDirector of ITS
Central Baptist Church
The church that I work for is a customer of NetroMedia for our live streaming services. Although Patrick is my account rep, I have recently been speaking with Darren. I began speaking with Darren after calling to get some help from Patrick (he was unavailable). Darren could have easily told me to leave a voice mail with Patrick, but he took the time to not only help me with that current issue, but then followed up with me afterwards. The problem wasn't completely fixed, but Darren continued to help me through it step by step. We are still having a few issues (on our end), but I am confident that with Darren's help, it will be resolved. I asked him for your email because I wanted you to know what a joy and relief he has been to me in a time when most companies and reps are quick to get you off the phone and to the next caller. Darren has been such a help! Thanks.
Vision Media Producions
A quick note to thank you for your kind service in helping us explore our video streaming options. I would also like to express my appreciation for Darren from the Tech Department who has been most helpful in working through some unique technical issues we're dealing with. Due to problems with streaming to some rented meeting space, Darren is putting together special code to help us resolve connectivity challenges. I very much appreciate your courteous and helpful service.
Duane AblerHead of Productions
The Michael Cody Show
The custom player came out great. You're the bomb! Darren, I hope they appreciate your hard work there. Love you for it!
My Radio is now being monitored around the world thanks to the impeccable service delivered by NetroMedia! I wish to sincerely thank Ms. Tanya, my account Manager, for her continued efforts to satisfy my needs! She is always available when I need her and she never failed to serve me better! Thank you very much Tanya and NetroMedia for what you do for me and my business!
Daudi Faraja PatrickCEO
Water Conservation Garden
Hi Patrick, you have been a gem. You took me from not knowing anything about streaming to being able to troubleshoot on my own! Your demeanour, expertise, professionalism and knowledge made this experience a piece of cake.
Pam MeisnerPrograms Assistant
FirstCaribbean International Bank
From the first night I signed up for a trial account the customer service I received has been better than excellent. The online live help and you have made my initial experience with NetroMedia a simple and wonderful experience.
Ross WatermanWarrens, St. Michael, Barbados
Seldom in my business experiences have I come across a company who ranks customer support and service as highly as NetroMedia. It is truly refreshing to observe the care you must take in selecting your technicians and sales people. Your response time is virtually unheard of in this day and age. I have yet to call and be placed on hold for any period of time, and email responses are almost immediate. After working with several other streaming providers, none of whom I could contact by phone, and sometimes wait for days for an email response, I began to search for a provider who had my best interest at heart. Scanning the internet I looked for a company with a phone number attached to their advertisements. Very few were found. After finding your web site, phone number included, I called and talked to Darren from the Tech Department, it turned out to be a very good experience for me. Darren, who actually is a person, and not a recorded voice, was pleasant to work with in every way. He was polite and knowledgeable in your product and with a variety of products that work with your service as well. Speaking with him this one time, I was persuaded to work with NetroMedia. Since that time I have spoken with other technicians at NetroMedia. Just yesterday I spoke with William. Again, another extremely polite, patient, and knowledgable tech. He assisted me in setting up our stream through NetroMedia. Will also was truly knowledgable in the various streaming software programs. His assistance was invaluable.
Haskell MayesGeneral Manager
Clark Athletic Communications
I was teaching at the local high school and saw a need to broadcast the coming football season online. By not having any internet streaming experience and not being a heavy internet technology person, I was shaky about undertaking this project. After researching several streaming providers, I felt very comfortable talking to Patrick from NetroMedia. He made me realize that my project could be accomplished without me going crazy. When it came time to setup the actual stream, Darren in the Tech Department was a tremendous asset in walking me through the setup procedures, and assisting my web hosting company with the links necessary to put on my webpage. These two (2) individuals made a nightmare project a sweet dream. I strongly recommend NetroMedia for internet streaming whether for the professional broadcaster or for an amateur like myself. When professional results are needed and handholding for a novice is important, NetroMedia is the only way to stream. The company is great because of personnel like Patrick Wickstrom and Darren Shaw. Thanks for true CUSTOMER SERVICE which is very difficult to find in today's market.
David ClarkHuntington, West Virginia, United States
Primetime Radio, INC
For the last few years, I was discouraged and dissatisfied with the lack of customer service of other streaming providers. With a major deadline to meet, a NetroMedia representative was kind enough to respond to many questions I had in the middle of the night. Soon after, Patrick called me the next morning to follow up the conversation and offered help in finding what type of service we needed. It was Patrick’s patience and understanding that made NetroMedia an easy choice as a streaming provider. What struck me about NetroMedia is their commitment to the customer’s needs. Whether it was Darren’s expertise from technical support or Che taking the time out to meet with you and understand how they can assist your business, NetroMedia is really more of a partner rather than just a streaming provider. I am very demanding and expect first class service. That is why I am pleased with our relationship between our companies moving forward. Moreover, I am confident that anyone that does business with NetroMedia will feel the same.
Samuel EngCEO and Co-Founder
Russian Bostonian LLC
I am writing to express my deep satisfaction with the services provided by NetroMedia, and especially Patrick. Even in these days of weak economy it is unfortunately not easy to find the service you need with acceptable quality/price ratio. I was pleasantly surprised after the very first conversation with Patrick. Not too many companies pick up the phone on Sundays and I bet no one does it at 5.30 am. Patrick is not good - but damn good on all counts: The way he greets the callers, listens to customer's needs, offers appropriate service and a variety of options to choose from, provides tech support etc. At the end of the first day the service we were looking for a long time (Flash Audio Streaming) was up and running. Thanks very much Patrick, you are doing an excellent job.
We have been with NetroMedia for over two years now, and find them to be a reliable and hassle-free streaming provider. Any issues I've encountered over the years have been dealt with in the most professional of standards, thanks to a hard-working committed work force, which you quickly get to know on a first-name basis. From sales to tech to upper-management: NetroMedia is the provider of providers. They've helped make my broadcasting dreams reality.
Ever since we signed up with Netromedia, we have gained a significant change with our radio. We send our special thanks to Patrick, for his kind assistance he rendered to us. Now Ugandan Radio is Uganda's first online radio, broadcasting live to the Ugandans in the diaspora, and the amount of listeners we get is increasing day after day! Thank you.
Eryck PaulTechnical Manager
I just wanted to thank NetroMedia, and specifically Jim - for his assistance in establishing the server for use during the broadcast of our Mayor’s memorial service. Your professionalism and your willingness to do whatever was necessary to expedite the process allowed the plan to succeed. Your customer service was nothing less than superb and, on behalf of the City of Lompoc, I thank you very much.
Gregg RatcliffStudio Manager
Spiritual Revival Ministry
You guys are great! I’ve been working with Darren, from the tech department, since we signed up and he has been such a blessing to us. His unwearied, constant and precise responses to all my questions and technical queries are greatly appreciated. Thank you Darren. I would also like to thank Jim for his business inputs and assistance. How can I not mention your support and contribution to getting us started. Thank you NetroMedia team, you ROCK!
Br. Paul Ben VenginickalMedia Co-ordinator
Alliance Films encounters numerous online companies on a daily basis as we strive to secure services that match our mandate for excellence in our interactive platforms. For the past four years, Netromedia has been a valuable media partner and asset for Alliance Films' video streaming and hosting solutions. I would not hesitate to recommend Netromedia to anyone who needs a rock-solid video streaming service and a crew that excels in providing worry-free solutions without sacrificing the human element that is missing with many companies. As our NetroMedia project manager, Jim Piper has been outstanding. His direct and courteous manner, knowledge in all areas of online services, and his willingness to take immediate action to accommodate our marketing needs sets Jim apart as leading industry professional.
WYAM Jamm Chicago
We have found Jim's personal direction and industry knowledge to be critical to our success. I have had experience with other stream host providers, but none have been as reliable as Netromedia. Not only that, but I can call with any questions or problems and Darren always provides above average customer service. He provides fantastic customer support. I would recommend that anyone entertaining the idea of starting their own Internet radio station should use Netromedia as their stream host provider. Above all, Netromedia's reliability gives it the competitive edge.
Smooth Jazz Now
I want to personally take a moment to thank NetroMedia so much for the great service. It is rare to have an account manager like Jim who cares about the client's long term goals. Thanks to your team, streaming my station went smoothly. I want to also signal out Darren, from your tech department, for his understanding and patience. What a wonderful man to work with. In my 30 years in broadcasting I've dealt with tons of tech-types that just made everything more difficult - but Darren has this ability to put himself in the customers situation. That is rare. I'm really enjoying working with NetroMedia.
Capital Group LTD
With NetroMedia, Capital FM has become the most popular Radio website in the region. Due to the high quality streaming, availability and stability, many Kenyans abroad have found Capital FM as their Number 1 source of news and entertainment.
Steve SimiyuHead of IT
After only 24 hours of using NetroMedia's services, I am left amazingly impressed and thankful. NetroMedia has been able to deliver everything you promised to deliver, and the turnaround from getting me switched was literally no more than 2 hours long! How much better could it get? I am absolutely ecstatic about the reporting features and ad insertion system that you offer - it is EVERYTHING that I have been looking for during the past 5 years...
Thanks to NetroMedia our listenership is growing daily. We are online 24/7 with the best St. Lucian and Caribbean music available today.
I would like to thank your tech department, and especially Jason, for the excellent service. We were able to get all our radio stations up and running in no-time with his instructions. Jason had a great deal of patience, and was very helpful. Thank you for having such a great team!
National Rural Electric Cooperative Association
Jason - great service. Thumbs up for NetroMedia!" (Sent from a Blackberry during live webcast).
Jeff AlmenArlington, Virginia, United States
Maine State Legislature
Gentlemen: I would like to extend my personal thanks to you for your support in establishing the video stream for the Legislature. Your technical guidance was right on the mark and NetroMedia’s process for implementing video streaming was amazingly simple. I am also finding that NetroMedia’s online reporting tools are very popular with our technical staff. Thank you again!
Paul E. MayotteDirector
Diamonds in the Rough
I am so pleased with NetroMedia! Every call has been pleasant and very helpful from the very first day. I have just uploaded, emailed and tested our new On-Demand Video service with great success. We will surely also use your Live Streaming service, and from there - the sky is the limit. All this at a very reasonable price. Thank you again!
Starting the process of streaming has been a little intimidating at first, but thanks to your tech department, and especially Jason, it turned out to be a pleasurable learning experience. I hope my employees here at my studio are as helpful to my customers as Jason has been to me. Good employees are hard to find. Thank you!
3DSJ Online Radio
Thanks for your help yesterday with the streaming problem we were experiencing on 3DSJ. I really appreciate the good customer service you provided and your excellent analytical skills.
Bill ElliottPresident & CEO
Tom Pope Radio
I am a new client of NetroMedia, however, I feel like we have been doing business with one another for a long time. Dependability and quality air sound is the hallmark of your service and something we broadcasters live and die by. In addition, your technical support department is superb and responsive. Not to mention your pricing, which is absolutely great. It allows me to grow into other plans and options NetroMedia has to offer.
Tom PopeGeneral Manager
KTLW Radio Network
Thank you Patrick for your recommendation to sign up for NetroMedia's Radio "Traffic Drivers" program back in December and January. It really gave our radio station a kick. Our audience is now up more than 50% over last year's averages. Thanks!
Gary CurtisStation Manager
Thank you Patrick for your excellent assistance so far. We are all overwhelmed by your amazing efforts concerning our upcoming project. You will soon hear us online live and direct from Ghana, thanks to Netromedia's perfect service.
We ran a test on NetroMedia's Content Delivery Network (CDN), and it has been a complete success. We have reports from England, Spain, Portugal, South Africa, Chile, Argentina, Brazil, Colombia, Peru, Bolivia, Paraguay, Venezuela, Guatemala, El Salvador, Mexico, Puerto Rico and almost all of the U.S. - all of them experiencing the live video stream broadcast without any problems. Thank you.
Moisés ColónCayey, Puerto Rico
Video Eden Ltd
Thanks so much for your help. The test session worked great! The ease of use is amazing!
Donny Wetzler & Yisrael GerstienBet Shemesh, Israel
Thank you very much for your attention to my technical infrastructure issues. This has now been resolved and I am very greatfull. Many thanks!
We are extremely happy with the way your service is working out. We sincerely believe that this will be the start of a significant amount of video streaming in the years to come. I want to thank you and your staff for your help in getting things set up properly.